Operational Services

We at ECM understand that regular participation in the day-to-day operations of a building is the real key to tenant satisfaction and retention. Our goal is to optimize an investment’s potential through skilled oversight in order to assure a smooth-running facility. Our approach is hands-on, our personnel are experienced and knowledgeable, and our procedures have been tried and tested.

Operational Services

ECM’s operational services include:

  • Evaluation and determination of the property’s current and future needs based on ownership objectives;
  • Supervision of building maintenance and maintenance of the mechanical equipment (i.e. HVAC, electrical and plumbing);
  • Coordination and supervision of the general services needed to maintain and enhance the building, including Janitorial Services, Elevator Maintenance, Security, HVAC, Parking Lot Maintenance, Rubbish Removal, Pest Control, and Landscaping Maintenance;
  • Regular building inspections to ensure that contractors are providing acceptable service and to identify maintenance needs before they become operational problems;
  • Preparation of specifications and solicitations for regular contracted services and/or periodic repairs (i.e. parking lot repairs/replacement);
  • Coordination of building supply purchases (any discounts or savings realized are credited to the building);
  • Supervision of remodeling and construction services provided by contractors, including preparation of written bids and estimates prior to commencement;
  • Ongoing communication with tenants to ensure that tenants’ service expectations are being consistently met